People’s Profile of people who have experienced homelessness

The ECS Research team have been engaged by the CQC to undertake one of their People’s Profiles. Due to our experience of engaging with people who have experienced homelessness about their experiences of accessing and using health and social care services, the CQC have asked us to engage with people who have experienced homelessness and the staff who provide support services to understand more about their experiences of health and social care, as well as their understanding of the role of the CQC. The CQC want to know how they can better engage with people who have experience of homelessness in the future and this is a first step.

We are carrying out the work using a mixed methodology of interviews, focus groups and surveys across four localities where we deliver local Healthwatch. These are Sandwell, Stoke-on-Trent, Telford and Wrekin and Warrington.

The work is currently underway and is due to report to the CQC in March 2024.