Healthwatch Walsall wanted explore how Black and Asian women in Walsall truly feel during
their maternity journey. Do women feel as though they are listened to and valued as individuals? Do women feel they are treated with respect and compassion? These are major factors in the quality of treatment a patient feels they have received. Furthermore, we wanted to ask women if they felt their ethnic background influenced the treatment and care they received.

Gathering such patient experiences helps to give a small insight into the maternity journey for Black and Asian women in Walsall.

View the full report here.

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In March 2024, Healthwatch Walsall carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.

Healthwatch Walsall wanted a ‘local picture’ of how people with disabilities and/or sensory impairments are communicated with by Walsall health and social care services.

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In March 2024, Healthwatch Sandwell published its report into Diabetes in Sandwell, a priority project it had completed in partnership with Diabetes UK. It made key findings and recommendations which it will use to improve care and treatment for local residents.

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Due to our experience of engaging with people who have experienced homelessness about their experiences of accessing and using health and social care services, the CQC have asked us to engage with people who have experienced homelessness and the staff who provide support services to understand more about their experiences of health and social care, as well as their understanding of the role of the CQC. The CQC want to know how they can better engage with people who have experience of homelessness in the future and this is a first step.

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Healthwatch Halford have been asked by Halton Borough Council to undertake engagement with families in Halton about the new Family Hubs that have recently opened. The ECS Research Team are supporting Healthwatch Halton with the work which uses a mixed methodology to undertake an appreciative enquiry approach. We want to understand the knowledge that families have of the Family Hubs, their experiences of using them or why they have not used them and what they would like to see delivered by the Hubs.

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Healthwatch Telford & Wrekin and the ECS Research team have been asked by Barnados and the Co-op to undertake engagement with young people on their behalf in Telford and Wrekin. The project is seeking the views and feedback from young people about health and wellbeing to contribute to a new youth service that is being delivered and funded in a partnership between Barnados and the Co-op.

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The project aims to hear people’s experiences of being discharged, as well as the support they have received once they left hospital. It is also about hearing about the experiences from the point of view of family and friends who are such an integral part of people’s support networks. It is key that these experiences are at the centre of planning as we move forward, as the priority must be to getting it right for people and their families and unpaid carers.

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It’s really important that you share your experiences – whether good or bad, happy or sad. If you’ve had a negative experience, it’s easy to think there’s no point in complaining, and that ‘nothing ever changes. Or, if you’ve had a great experience, that you ‘wish you could say thank you’. Remember, your feedback is helping to improve people’s lives. So, if you need advice, or you’re ready to tell your story – we’re here to listen. 

 

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The project led by St Rocco’s Hospice and working in partnership with Healthwatch Warrington and Warrington Carers’ Hub aims to support carers to live well, reduce isolation and provide holistic resources using technology.

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Bedfordshire, Luton and Milton Keynes Integrated Care System (BLMK ICS) has commissioned Healthwatch Bedford Borough to support their aim of improving outcomes for women and other people who are thinking about starting a family, by improving pre-pregnancy health, and to conduct an independent survey for people who may be thinking about starting a family, or extending their current family, to inform their work in this area.

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Healthwatch Walsall wants to hear your feedback on your treatment and care during your maternity journey, we want to listen to your experiences to improve them by making services more accessible, and inclusive and for service users to have the highest quality of care.  

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The focus is on communities that are not accessing the range of services available to help them maintain their health and well-being. Currently, the data we have, shows some of these groups include people from LGBTQ+, travellers, victims of domestic abuse, refugees, and the homeless communities, who may have poorer health outcomes as a result.

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We will be working with the Trust and Healthwatch Birmingham until the end of the year to gather feedback from patients and staff through interviews and focus groups as well as undertaking observations in BMEC. We are aiming to understand what is going well and how things can be improved both for the patients using BMEC and for the staff that work there.

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ECS have been commissioned by Stoke-on-Trent City Council to undertake work on a community or citizen’s inquiry. The project will build on the success of the Community Health Champions who have worked to engage with marginalised communities during the Covid-19 pandemic. New funding has been made available to recruit and train community researchers to work in their communities to understand the reasons for health inequalities, what the barriers are for different groups and localities in overcoming health inequality, and what assets are already there in communities to work together and improve the health of the local community.

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Staffordshire and Stoke-on-Trent Integrated Care Board have commissioned ECS to carry out focus groups with groups across the County and City to understand how they want the ICB to engage with them and what they already know about how the health system is organised in Staffordshire and Stoke-on-Trent. We have been asked to engage with people from seldom heard communities, such as people from different ethnic minority groups, as well as young men aged 18-25 and people living in inner urban areas.

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This is a funded project looking and creating an equitable health care service for people with a learning disability and or autism. This project is a pilot and funding by the Transforming Care Programme – Healthwatch Sandwell and three other partners, Autism West Midlands, Dudley Voice for Choice and Healthwatch Dudley.

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We were recently commissioned by NHS England and Improvement to deliver 2 engagement projects to support and inform their annual inspection of prison healthcare services. One project required us to engage with patients and HMPPS staff to gather patient experience using the healthcare service and HMPPS staff experience working in partnership with the healthcare provider.

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Irrespective of your identity, where you live, your ability, or background, the Covid-19 pandemic has highlighted a range of health inequalities and access barriers.

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The project outputs propose to inform on health, care, and support services needed for “Patients in waiting” for hospital treatment and seek to recommend improvements to ensure an “Integrated Care Service” experience for patients going forwards.

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This is a Black Country collaborative project. HWs are Promoting and encouraging y/p to complete the online survey and promoting across schools, voluntary groups, and mental health organisations. 1:1 interviews with young people have taken place, parents and carers engaged with (young people with LD and ASD) – experiences and views.

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