New Healthwatch Walsall Urgent and Emergency Care Centre Report 2024

Healthwatch Walsall is the local, independent voice for patients and the public in health and social care. We gather feedback from the public about their experiences of accessing and using health and social care services and use that information to work with service providers and commissioners to improve services. The former A & E department at Walsall Manor Hospital has been relocated and renamed the Urgent and Emergency Care Centre, integrating both emergency care and the Urgent Treatment Centre in one place.

Last year Healthwatch Walsall was pleased to have been contacted by Walsall Manor Hospital Trust to invite two cohorts of service users from our sensory loss and disability groups to visit the new department during the latter stages of its construction. The purpose of this was for the Trust to hear first-hand the views of these groups with regard to the suitability of the facilities. Following on from this and six months after the opening of the new Urgent and Emergency Care Centre, Healthwatch Walsall wanted to hear from patients directly to find out about how the new facilities and services were working for them.

Read the full report here.