Testimonial and Case Study for Healthwatch Leicester and Leicestershire
Praise for the work of Healthwatch Leicester and Leicestershire
Lst year, over 3,000 people told Healthwatch Leicester and Leicestershire about the improvements they would like to see health and social care services make in 2019-20. As a result, the six priorities for the year based on this research were: Medicines Management, Personal Budgets, Patient Discharge from Hospital, Social Prescribing, Lifestyle Services and Supported Living
Cllr Louise Richardson, County Council Cabinet Lead Member for equalities, community engagement and rural partnership, had this to say about our work:
“It has been great to see Healthwatch Leicester and Leicestershire continue to drive change for the better in health and social care. Close working with local communities, strong commitment from volunteers and focused reports on issues such as medicines management and hospital discharge are some of the key ingredients that are really making a difference.”
Case Study for Healthwatch Leicester and Leicestershire: Getting Patients to the Local Renal Dialysis Service
Thames Ambulance Service Limited (TASL) approached us to engage with patients and understand what is important to patients being transported to their appointments for Renal Dialysis. Working in partnership with TASL, the local Renal Dialysis service based at Loughborough Hospital and Healthwatch Rutland, we designed a short survey asking patients to rank different factors of their transport experience. Through our report we were able to confirm to TASL that patients felt being picked up before and after their appointment mattered most to them.
This work was undertaken to better inform TASL in their planning for patient transport and their newly formed Innovation team, dedicated to develop new ideas for the delivery of patient transport services in a way that meets the priorities of patients.
Paul Willetts Associate Director of Business Development at TASL said:
“The feedback within this report will be used by the TASL Innovation Team while preparing future operational models. We would like to thank Healthwatch, volunteers and the patients at Loughborough Renal Unit for taking time to contribute and compile this report.”