ECS gains new Advocacy Quality Performance Mark (QPM)
ECS has been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.
To gain the QPM, independent advocacy providers have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support. As well it being good practice for Local Authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act. The Advocacy QPM provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers.
Elizabeth Learoyd, Managing Director for ECS said:
“We are delighted to have achieved this award and gain a further three years of QPM accreditation.
We want to take this opportunity to thank everyone involved in the assessment process including our advocates and advocacy manager, clients, and partner organisations- all of whom were really happy to help out and keen to share their experiences of our advocacy services and the organisation as a whole. The report highlights some amazing examples of person-centred advocacy and the passion and dedication our advocates have when delivering advocacy support.
The entire process has been extremely beneficial, not only in terms of external perceptions of the organisation and the work we do but also for our staff and volunteers in helping us review and reflect on our practice and approach. We welcome the feedback and recommendations received.”
Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:
“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives. It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”
Originally developed by Action for Advocacy (A4A), the Department of Health funded NDTi to review and revise the QPM in 2014, working with providers, users and commissioners of advocacy services. The application process was streamlined to be as straightforward as possible, while retaining the rigour required to ensure that high standards are met. It is available to organisations providing independent advocacy in England, Wales, and Northern Ireland. Further information can be accessed and applications can be made via www.qualityadvocacy.org.uk.
Notes to editors
· The National Development Team for Inclusion (NDTi) is a not-for-profit social change organisation promoting inclusion and equality for people who risk exclusion and need support to lead a full life. It has a particular interest in issues around age, disability, mental health and children and young people. Further information is available online at www.ndti.org.uk.
· ECS is a not-for-profit Community Interest Company that delivers Healthwatch, Advocacy and Social Research. For more information, please visit our website: www.weareecs.co.uk