Healthwatch Telford and Wrekin – Channel 4 Dispatches Exposé ‘What has your experience of care been like in Telford and Shrewsbury Hospitals A&E Departments?’
Healthwatch Telford and Wrekin is asking people ‘What has your experience of care been like in Telford and Shrewsbury Hospitals A&E Departments?’
Channel 4 documentary programme Dispatches aired this week on 24 June at 9pm ‘Undercover A&E: NHS in Crisis.
The programme said: “Over two months, a Dispatches reporter has filmed secretly while working in a major NHS A&E department. The undercover footage exposes the suffering and dangers patients face on a daily basis.”
This comes on the back of a CQC report published 15 May highlighting concerns regarding A&E services in Telford and Shrewsbury.
Healthwatch Telford and Wrekin are your health and social care champion. We make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
We need people to let us know about their experiences of care in the Accident and Emergency Departments at the Princess Royal Hospital in Telford or the Royal Shrewsbury Hospital in Shrewsbury.
The programme says it has filmed poor care, long waits, people in pain for long periods of time, lack of dignity and internal messaging warning of shortcomings.
Simon Fogell, Chief Executive of Healthwatch Telford and Wrekin said:
“We need people to tell us their experiences of being treated in either accident and emergency department, whether the experience was poor or negative or if people found their experience to be positive and felt well cared for. We are not just here to capture the not so good but to also highlight when things are working well.”
“We really need to get to the bottom of what services are like on a day to day basis not just on a few occasions. We can do that with peoples help in sharing their experiences. We will work with the hospital management to use your experiences, your truths to seek urgent improvements to services.”
Sherrel Fikeis, Healthwatch Telford and Wrekin Independent Strategic Advisory Board Chair said:
“We are hearing so many worrying stories and accounts in the press about the state of care in Telford and Shrewsbury Hospitals from people, the Care Quality Commission and now Channel 4 Dispatches. People from Telford and Wrekin will be right to be concerned if they need to use Accident and Emergency Services.
“It is vital that people share their stories of what care they or their loved ones received when they had to go to A&E. We need to hear from everyone, from all communities. If people are struggling to be listened to by doctors, nurses and staff over their concerns when they are using A&E, think how hard it must be if English isn’t your first language, so we particularly need to hear from communities and people for whom this is the case.”
You can contact the Healthwatch Telford and Wrekin team on: Email: info@healthwatchtelfordandwrekin.co.uk
Telephone: 01952 739540 Website: https://www.healthwatchtelfordandwrekin.co.uk/ and https://www.healthwatchtelfordandwrekin.co.uk/share-your-views
Or
If you live in Telford and Wrekin you can let Healthwatch Telford and Wrekin know of your experience at A&E by completing our survey https://online1.snapsurveys.com/AandE_Services
Healthwatch Telford and Wrekin is asking people ‘What has your experience of care been like in Telford and Shrewsbury Hospitals A&E Departments?’
Channel 4 documentary programme Dispatches is airing an episode this evening 24 June at 9pm ‘Undercover A&E: NHS in Crisis.
The programme says
“Over two months, a Dispatches reporter has filmed secretly while working in a major NHS A&E department. The undercover footage exposes the suffering and dangers patients face on a daily basis.”
This comes on the back of a CQC report published 15 May highlighting concerns regarding A&E services in Telford and Shrewsbury.
Healthwatch Telford and Wrekin are your health and social care champion. We make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
We need people to let us know about their experiences of care in the Accident and Emergency Departments at the Princess Royal Hospital in Telford or the Royal Shrewsbury Hospital in Shrewsbury.
The programme says it has filmed poor care, long waits, people in pain for long periods of time, lack of dignity and internal messaging warning of shortcomings.
Simon Fogell, Chief Executive of Healthwatch Telford and Wrekin said:
“We need people to tell us their experiences of being treated in either accident and emergency department, whether the experience was poor or negative or if people found their experience to be positive and felt well cared for. We are not just here to capture the not so good but to also highlight when things are working well.”
“We really need to get to the bottom of what services are like on a day to day basis not just on a few occasions. We can do that with peoples help in sharing their experiences. We will work with the hospital management to use your experiences, your truths to seek urgent improvements to services.
Sherrel Fikeis, Healthwatch Telford and Wrekin Independent Strategic Advisory Board Chair said:
“We are hearing so many worrying stories and accounts in the press about the state of care in Telford and Shrewsbury Hospitals from people, the Care Quality Commission and now Channel 4 Dispatches. People from Telford and Wrekin will be right to be concerned if they need to use Accident and Emergency Services.
“It is vital that people share their stories of what care they or their loved ones received when they had to go to A&E. We need to hear from everyone, from all communities. If people are struggling to be listened to by doctors, nurses and staff over their concerns when they are using A&E, think how hard it must be if English isn’t your first language, so we particularly need to hear from communities and people for whom this is the case.”
You can contact the Healthwatch Telford and Wrekin team on: Email: info@healthwatchtelfordandwrekin.co.uk
Telephone: 01952 739540 Website: https://www.healthwatchtelfordandwrekin.co.uk/ and https://www.healthwatchtelfordandwrekin.co.uk/share-your-views
Or
If you live in Telford and Wrekin you can let Healthwatch Telford and Wrekin know of your experience at A&E by completing our survey https://online1.snapsurveys.com/AandE_Services
You can scan this QR code to complete our survey.
NB
SaTH also have their own Patient Advice and Liaison Service (PALS) You can call 01743 261691 for the Royal Shrewsbury Hospital or 01952 282888 for the Princess Royal Hospital or you can email sath.pals@nhs.net
Or you can write in to the Chief Executive, C/O Patient Services, Level Two, Ward Block, Royal Shrewsbury Hospital, Shrewsbury, SY3 8XQ
SaTH also have their own Patient Advice and Liaison Service (PALS) You can call 01743 261691 for the Royal Shrewsbury Hospital or 01952 282888 for the Princess Royal Hospital or you can email sath.pals@nhs.net
Or you can write in to the Chief Executive, C/O Patient Services, Level Two, Ward Block, Royal Shrewsbury Hospital, Shrewsbury, SY3 8XQ