East Staffordshire CCG

“The CCG were aware of the significant risks relating to rising non-elective admission and attendance at BHFT A&E resulting in our use of Engaging Communities to undertake patient surveys. Results confirmed the variations in reasons for attendance but highlighted the high number of GP referrals.

This observation has led to BHFT redesigning their emergency department and the development of an Acute Assessment Centre allowing GPs to refer direct and bypassing A&E waits resulting in better patient experience and encouraging patients to seek GP assessment prior to self-referral.

ESCCG would like to thank Engaging Communities for undertaking the research and providing us with very useful information and bringing about effective change.”

Dr. Charles Pidsley: Clinical Chairman of East Staffordshire CCG