There are continuing concerns about some NHS providers such as hospitals. These are often reported in the media where examples of poor patient care may have been due to clinical errors, negligence, staff shortages, poor leadership, and a lack of infrastructure.
Read MoreAs one of the largest market providers of local Healthwatch in England, we at ECS recognise the importance of doing all that we can to combat health inequalities, especially following the events in the US and news here about the disproportionate impact COVID-19 has had on people from Black, Asian, and Ethnic Minority communities.
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Engaging Communities Solutions (ECS) delivers many Healthwatch services across the country and our local teams of dedicated staff are taking the opportunity right now to say a big thank you to our local Volunteers.
Read MoreAs a social research company, we are committed to continuing to deliver high quality projects to our clients, despite the challenges faced and restrictions imposed whilst we make our way through the Covid-19 pandemic.
Read MoreAs a provider of local Healthwatch, advocacy and information and advice services throughout England, we know that you will be concerned about what Coronavirus (COVID-19) means for you and the support you will be getting from Engaging Communities Solutions during the crisis.
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Due to the ongoing COVID19 pandemic NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process so that all health care providers in all sectors can concentrate their efforts on the front-line duties and responsiveness to COVID19.
Read MoreIn order to offer the best and safest Healthwatch service we can, that is fully compliant with all Government anti-Coronavirus measures, we have implemented the following measures and procedures, which will stay in place until the Government advises otherwise.
Read MoreHere at Engaging Communities Solutions (ECS) we are delighted to have been awarded the new Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi).
Read MoreWe are pleased to announce Healthwatch Solihull has been recognised as highly commended in the Outstanding Achievement: NHS Long Term Plan at the 2019 Healthwatch Network Awards.
Read MoreSir Robert Francis QC, Chair of Healthwatch England, explains how hospitals can cultivate public trust in complaints.
Read MoreRobin Morrison, Chair of ECS and its associated Healthwatch organisations, explains why the business of community engagement is paramount for a strong and accountable future in health and public services.
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